Salesforce is renowned for being the market leader in integrated Cloud CRM platforms, providing users with a central place to manage their customer data, track sales opportunities and automate tasks such as lead generation and follow-up. Salesforce units your business’s teams – sales, commerce, service, marketing and IT with one integrated CRM platform that will power your entire suite of connected apps.
Using the Salesforce platform means that you can focus your employees on prioritising their work and doing what is immediately important. This will give you the time to stabilise your business and make the decisions needed to deliver exceptional service to your customers.
Salesforce Training
The Salesforce Cloud based CRM platform provides –
- Ease of use – just like any other daily used website
- Relatively short implementation time
- The scope for continuous improvement and innovation – the convenience of being able to continually maintain, update and create apps
- Vast range of functions
- Easily customised and scaled to suit the size of your business or organisation
- Efficient reports – providing customised information efficiently
- Allows for the automation of tasks by building custom apps.
- Getting to know customers’ needs and concerns and being able to respond to these in an efficient and timely manner.
- Higher employee productivity – which can be a financial benefit to your organisation.
SCloud Technology and Solutions will work alongside your business.
We have a systematic approach that encompasses all components of a successful Salesforce CRM platform to make Salesforce work for you.
When migrating your business or organisation to cloud centred technology there is always a need for change of thought and a substantial amount of work to be completed to enable you to achieve your vision for the future. You will also need to put into place a comprehensive training schedule to enable your employees to use your new system efficiently.
Maintaining a healthy customer relationship is very crucial for your business.
A cloud consultant from SCloud Technology and Solutions can analyse your business and identify the changes needed to have the most impact on your business. These changes will include keeping track of growth and keeping customers updated.
The features of Salesforce allows you to –
- Run your business from your phone on the mobile-first CRM platform.
- Solve a wide range of business problems using our ecosystem of over 4000 prebuilt apps
- Build on a robust and flexible security architecture trusted by companies around the world
- Bring all kinds of data together to give you a complete view of your business
- Find hidden business opportunities and drive productivity through your business with enterprise level collaboration tools
- Assist employees to find anything quickly and from any file source with an intelligent source.
- Create a single identity across all your cloud apps and get automatic upgrades that won’t upset anything because all customisations are specified as metadata.
- Give your IT developers the power and flexibility to build, sell and manage apps on Salesforce.
In any business it is essential that the IT team communicates with the other sections of the business such as sales, customer support, and marketing. They also need to be across any company wide developments that will impact them. This is why Salesforce is such an awesome asset. Among many other benefits it offers highly effective communication tools.
For instance Salesforce Chatter allows staff to keep up with any developments and correspondences. Salesforce also tracks interaction between staff and customers allowing for more appropriate issue solutions. Another great aspect of Salesforce is that the Service Cloud allows for an IT tech to resolve a customer’s issue remotely. Should a customer need a software update this can be sent to the customer’s equipment asap.
Salesforce has the scope for continuous improvement and innovation through the convenience of being able to continually maintain, update and create apps.
In the past most technological advancements centred around hardware and machines. This has now changed and one of the most exciting developments in recent technology has been the rapid and inescapable spread of applications
We can help companies develop a full range of applications for their employees to use for internal operations or to use in developing and maintaining customer relations. Applications can be designed specifically for use by your business’ customers and clients. We target your industry and company to ensure that and our services are unique to the needs of each of our clients.
We are keenly aware that it is not uncommon for a company to realise that a need exists but its staff do not have the IT vocabulary to put forward what the problem is and what they would like the solution to be.
Our emphasis is on training you and your IT staff so that you can make all applications highly productive, functional and specifically suited to your needs
Salesforce helps businesses move forward to a digital future. To do this we use agile methodologies focusing on iterative, phased development. Agile methodology is great for Salesforce projects as it enables a speedier response to requirements which are constantly changing. First and foremost you as the client have greater visibility and discretion over the project due to our regular reviewing of, and faster response to, changing business requirements. Our regular reviewing of your project enables us to work with more relevant data to produce a high-value final product.
Once we start an iteration we will work with the customer to select a suitable amount of requirements to include all chosen requirements to be completed within that iteration. We then work to breakdown the requirements decided on to a point where some form of software has been created for review by the customer.
Salesforce training for sales managers, project managers administration and marketing staff is essential. At SCloud Technology and Solutions we know and fully understand Salesforce products. We deliver training with thorough in-person sessions, online workshops and webinars allowing your employees to quickly adapt to the Cloud CRM platform.
Insufficient understanding and mediocre user adoption of the system are the reasons that some CRM implementations fail. It is vital therefore that your staff has the necessary knowledge to use the diverse features of Salesforce for the most advantageous outcome for your business or organisation.
At SCloud Technology and Solutions our Salesforce Training courses are designed to allow your employees to understand and be familiar with the crucial components of the Salesforce products and be able to use them effectively. We will help your staff gain substantial knowledge and understanding of Salesforce allowing them to use the platform to their greatest benefit.
Our training courses will provide training in –
- Salesforce business processes
- How to create a secure Salesforce environment
- Maintain and import clean data
- Create valuable reports and dashboards
- Set up workflow automation
Salesforce has the scope for continuous improvement and innovation through the convenience of being able to continually maintain, update and create apps.
In the past most technological advancements centred around hardware and machines. This has now changed and one of the most exciting developments in recent technology has been the rapid inescapable spread of applications
We can help companies develop a full range of applications for their employees to use for internal operations or in developing and maintaining customer relations and to be used by your business’ customers and clients. We target their industry and company specifically and our services are unique to the needs of each of our clients. We are aware that it is not uncommon for a company to realise that a need exists but do not have the IT vocabulary to put forward what the problem is and what the solution should be.
The starting point for your vision of how you would like to use the Salesforce community cloud for your business is engaging a consultant. Call or email us today and we will start you on the road to the Salesforce platform.