In any business it is essential that the IT team communicates with the other sections of the business such as sales, customer support, and marketing. They also need to be across any company wide developments that will impact them. This is why Salesforce is such an awesome asset. Among many other benefits it offers highly effective communication tools.
For instance Salesforce Chatter allows staff to keep up with any developments and correspondences. Salesforce also tracks interaction between staff and customers allowing for more appropriate issue solutions. Another great aspect of Salesforce is that the Service Cloud allows for an IT tech to resolve a customer’s issue remotely. Should a customer need a software update this can be sent to the customer’s equipment asap.
Salesforce has the scope for continuous improvement and innovation through the convenience of being able to continually maintain, update and create apps.
In the past most technological advancements centred around hardware and machines. This has now changed and one of the most exciting developments in recent technology has been the rapid and inescapable spread of applications
We can help companies develop a full range of applications for their employees to use for internal operations or to use in developing and maintaining customer relations. Applications can be designed specifically for use by your business’ customers and clients. We target your industry and company to ensure that and our services are unique to the needs of each of our clients.
We are keenly aware that it is not uncommon for a company to realise that a need exists but its staff do not have the IT vocabulary to put forward what the problem is and what they would like the solution to be.
Our emphasis is on training you and your IT staff so that you can make all applications highly productive, functional and specifically suited to your needs
Salesforce helps businesses move forward to a digital future. To do this we use agile methodologies focusing on iterative, phased development. Agile methodology is great for Salesforce projects as it enables a speedier response to requirements which are constantly changing. First and foremost you as the client have greater visibility and discretion over the project due to our regular reviewing of, and faster response to, changing business requirements. Our regular reviewing of your project enables us to work with more relevant data to produce a high-value final product.
Once we start an iteration we will work with the customer to select a suitable amount of requirements to include all chosen requirements to be completed within that iteration. We then work to breakdown the requirements decided on to a point where some form of software has been created for review by the customer.
Salesforce training for sales managers, project managers administration and marketing staff is essential. At SCloud Technology and Solutions we know and fully understand Salesforce products. We deliver training with thorough in-person sessions, online workshops and webinars allowing your employees to quickly adapt to the Cloud CRM platform.
Insufficient understanding and mediocre user adoption of the system are the reasons that some CRM implementations fail. It is vital therefore that your staff has the necessary knowledge to use the diverse features of Salesforce for the most advantageous outcome for your business or organisation.